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Distributed Problem Solving in Software Development

The Case of an Automation Project

Pieni Kirahvi Oy Ab, Kankurinkatu 6, 00150 Helsinki, henrik.bruun{at}kannistonleipomo.fi

Seppo Sierla

Computer Systems in Automation, Helsinki University of Technology, P.O. Box 5500, FIN-02015 HUT, Finland, seppo.sierla{at}tkk.fi

This paper describes the study of the distribution and integration of knowledge in a small control system development project called the Automation System for Agricultural Implements (AGRIX). The activity of integrating socially distributed knowledge is called knowledge networking. We distinguish between three modes of knowledge networking — modular, integral and translational — and argue that the project team's task-specific selection of a knowledge networking mode depends on the nature of the problem to be solved. We propose that groups tend to select different kinds of knowledge networking strategies, depending on whether the problem is perceived as well- or ill-defined. We found that the AGRIX team worked with well-defined problems in modular and translational ways, while treating ill-defined problems with integral knowledge networking. We also observed that, in the absence of major constraints, the networking mode co-evolved dynamically with the problem structure, even though the organizational core of the project remained unchanged. This suggests that our proposal is plausible and should be investigated more systematically.

Key Words: distributed cognition • group dynamics • interdisciplinary communication • knowledge networking • organization of research • research collaboration • teamwork

Social Studies of Science, Vol. 38, No. 1, 133-158 (2008)
DOI: 10.1177/0306312707077366


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